Aggregated Support Desks
If you are encountering any problems or incidents with your GCSX service you should first refer to Annex I of the GCSX Operational Support Guide and contact your local authority's own IT Helpdesk. Your IT Helpdesk should then, if necessary, contact the relevant Aggregated Support Desk as detailed below.
| Essex On-Line Partnership (EOLP) - Support Contacts | |
| EOLP Service Desk | EOLP.GCServiceDesk@essex.gov.uk |
| EOLP Team | 01245 431390 |
| Mobile contacts: | |
Primary contact - Steve Beales |
07827 976169 |
Back up contact - Jos Tama |
07747486069 |
| LPSN - Support Contacts | |
| Telephone Number: | 0870 757 0018 |
| 24/7 number – Priority 1 / Critical Faults only: | 0870 300 4010 |
| Fax number: | 01252 405605 |
| Email (General Support): | LPSNservicedesk@synetrix.co.uk |
| Kent Connects (KPSN) - Support Contacts | |
| Telephone Number: | 0207 365 3905 |
| Email: | UNMC@NL.unisys.com |
| Wales - Support Contacts | |
| Circumstance Logicalis DWP Normal contact number - Logicalis Managed Service Centre Wales (MSCW) |
0845 6027155 |
| Email (M-F 08:00 – 18:00) | wales.support@uk.logicalis.com |
| Number diverts to the Logicalis MSC (Slough) out-of-hours. Back up contact number Managed Services Centre Logicalis Slough Dedicated PSBA number |
01753 474444 Select Option ‘3’ Out of Hours contact number - As above |
| Escalation 1 | |
| SLA probably not going to be met. Parts not available | |
| MSCW Team Leader - Philip Davies | 01443 848680 (Nantgarw) 07824 321557 philip.davies@uk.logicalis.com |
| Problem Management, PSBA Technical Support - Mark Wheadon |
07824 321546 01443 848687 mark.wheadon@uk.logicalis.com |
| Escalation 2 - Service | |
| SLA missed by 4 hours. Procedures not being followed | |
| PSBA Head of Service Delivery - Jeremy Thompson | 01443 848684 07785 252917 jeremy.thompson@uk.logicalis.com |
| Escalation 2 - Technical | |
| Problem management, Principal Engineer - Wayne Edwards | 07967 831879 |
| Escalation 3 - Major process failure | |
| Head of Service Operations, Wales - Tim Morris | 07779 264325 |
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